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Data Dive: With $200 Change Fees Gone, How Much Will Companies Actually Save?
Data Dive: With $200 Change Fees Gone, How Much Will Companies Actually Save?
From the 16th of October 2020In recent weeks, the U.S. air industry’s largest carriers have done something that as of nine months ago would have been unfathomable: They’ve killed change fees on domestic routes… permanently. These new policies, meant to provide comfort to consumers by getting rid of the up to $200 cost of altering a ticket, will offer even greater benefit to companies.
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Breaking down the numbers
2.8%
Percentage of air spend that goes to change fees
11.2%
Percentage of tickets had a change made to them in 2019
12.4%
Percentage of tickets had changes made to them during the first quarter of 2020
30.8%
Percentage of tickets had changes made to them during the second quarter of 2020
26.3%
Percentage of tickets had changes made to them during the third quarter of 2020
50%
Percentage of tickets had changes made to them for some of Emburse Analytics Pro Travel clients
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